Our aim is for 100% customer satisfaction.
If you are not satisfied with any COCONOILTM product or service please contact us immediately on 0161-439-9988 quoting your order number so we can rectify the situation.
Any returns should be unopened, undamaged and in the original packaging for a refund or replacement. Should you wish to cancel your order before we have dispatched your products you can notify us by e-mail. However, if your order has already been shipped and you wish to return the products we guarantee you a refund or a replacement.
Please note that your cancellation can only be accepted prior to dispatch. In order to cancel after your order has been dispatched you will need to follow our Returns Procedure.
In accordance with distance-selling regulations you have the right to cancel your order. In order to cancel an order, you should inform us any time up to seven days of receipt of the order by contacting us by email ; firstname.lastname@example.org or by telephone on 0161-439-9988 quoting your order number and we will advise the return address and procedure.
The unopened products, unused and with the seals intact in their original undamaged packaging should be returned to us within 30 days of receipt. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund.
Refunds will be paid within 30 days of receiving the written notice of cancellation. These conditions do not affect your statutory rights.
We make every effort to ensure that products arrive in perfect condition. Please note that any items that are damaged in transit will be eligible for a replacement or refund. On receipt of your order please report the problem by sending us an e-mail quoting your contact details and order number. Once your e-mail is received, we will request you to send back to us these product(s) for replacement or refund.
We will provide you with a returns authorisation. We will only offer a refund or replacement as long as the product(s) are unused and unopened. They should be sent back to us within 30 days in their original packaging, however if you no longer have the original packaging please take care in packing all of the item(s) to make sure that the items are protected.
For health and safety reasons, we will not be able to accept returns or refunds on any items that have been used, opened and had their security seal broken.Please note should any item returned to us have a broken seal or is used you will be ineligible for a refund.
Please make sure that you have proof of postage when sending the products back as we are not responsible for return postage or liable for lost packages.
Lost or stolen returned items
We are not responsible for lost or stolen packages. We recommend that you keep a Proof of Sending.
Refund of Payment
When all of the returned items are confirmed as being in an acceptable condition then we will happily process your refund. Please note that we will only be able to refund the cost of items returned. We will not be able to refund any postage paid at the time of ordering or any
postage costs incurred in returning the items.
Debit / Credit Card Payments
The refund will only be applied to the card originally used for the amount of the products returned. Refunds cannot be processed to any alternate cards and no cheque payments will be made for items paid for by cards.
Replacement of Products
If you have requested a replacement for an unwanted or damaged product the replacement will be sent after we have received the return of the original product. We are unable to send out the replacement until we have received the original item(s).